Hi there! Thanks for stopping by.
Let me tell you a little bit about myself and how I can help you.
My journey in the restaurant and hospitality industry began over 25 years ago. I’ve spent countless hours honing my skills, perfecting the customer experience, and leading teams to success.
Along the way, I’ve had the pleasure of managing various restaurants and retail sites, both successful and those needing a little extra love to get them back on track.
One thing that sets me apart from others in the industry is my unwavering passion for the relationship between the company and the customer.
I believe that exceptional customer service is the key to building a successful business. That’s why I always strive to perfect the customer experience and motivate my team to do the same.
My expertise in finance, recruitment and training, project management, and business planning has allowed me to take full P & L control of businesses and create profitable restaurants in the UK.
I’ve also had the privilege of training and developing Team Members, Shift Managers and Deputy Managers to become successful Restaurant Managers.
I take pride in my ability to coordinate daily management operations while maintaining revenue, profitability, and quality goals.
My communication skills and leadership abilities have earned me top customer service satisfaction ratings in the district of over 96%.
So, how can I help you?
Whether you’re looking to improve your restaurant’s efficiency, increase sales, or perfect the customer experience, I have the skills and expertise to provide you with insightful articles and tips for your learning and enjoyment.
If you’re ready to take your business to the next level, let’s chat! Don’t hesitate to reach out and connect with me. I’m always here to help.
And don’t forget to subscribe to my newsletter for even more tips and advice on running a successful restaurant. Thanks for reading!
Send me a message