Managing Your Restaurant Service
Table of Contents
Always be polite and courteous. This will show your guests that you value their time and feelings, and it will help to create an atmosphere of comfort and respect.
Make sure your wait staff is well-trained in the art of service. They should be able to greet guests, take their orders, deliver food and beverage, clear tables, and more. Besides, they should be able to deal with any problems that might arise during the course of the meal.
Listen to what your guests are saying. If something doesn’t seem right or they have a question, don’t hesitate to ask them about it. This will help you to address any issues as possible so that everyone can get back to enjoying their meal.
Be organized and keep track of your wait times. This will help you manage expectations so that everyone knows what to expect at all times. It also allows you to make necessary adjustments to keep things running.
Tips for creating a positive and orderly dining experience for your guests?
- Treat guests with respect
- Always be polite
- Be attentive
- Be professional when handling customers.
- Make sure that all your actions reflect this positive attitude towards diners.
This will create a positive atmosphere at the restaurant which will encourage repeat business from happy customers.
Communicating with your staff
Training and developing your staff
Guest satisfaction and loyalty
How to handle difficult guests
Make sure that you’re aware of your customer’s personal preferences and dietary restrictions.
Always be polite and respectful when talking to them.
Stay calm and maintain an authoritative stance when dealing with them.
Try not to get emotional yourself – this will only make the situation worse.
- Use the acronym L-A-S-T: Listen, Assess the argument, Satisfy the guest and Thank the guest for bringing it to your attention.